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Potential of Mobile Applications in CRM: A practice-oriented approach to the implementation of mobile CRM strategies

by Tobias Herscher
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Current price ₹5,106.00
Original price ₹5,969.00
Original price ₹5,969.00
Original price ₹5,969.00
(-14%)
₹5,106.00
Current price ₹5,106.00

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Book cover type: Paperback
  • ISBN13: 9783668031043
  • Binding: Paperback
  • Subject: N/A
  • Publisher: Grin Verlag
  • Publisher Imprint: Grin Verlag
  • Publication Date:
  • Pages: 74
  • Original Price: USD 60.9
  • Language: English
  • Edition: N/A
  • Item Weight: 109 grams
  • BISAC Subject(s): Marketing / General and Sales & Selling / General

Bachelor Thesis from the year 2013 in the subject Business economics - Offline Marketing and Online Marketing, grade: 2,3, International Business School Nürnberg, course: International Business & Management - Potential of Mobile Applications in CRM, language: English, abstract: A practice-oriented approach to the implementation of mobile devices and mobile CRM strategies into the current service-infrastructure of companies dealing with high complexity in CRM. Mobile is everywhere and it s constantly growing. News are preferably read on the phone, shopping is done via iPad and the travel business has become a highly dynamic patchwork of mobile and online services. The customer has a choice - make it easy to be chosen! "[...] Data is ubiquitous and cheap, analytical ability is scarce... The sexiest job in the next ten years will be statistician." (Quote: Google s Chief Economist, Hal Varian) "[...] it is essential for companies to act, not to react, predicting, not observing market developments, in order to ensure future success." "A company needs to manage customer relations instead of products."

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