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Corporate Management, Corporate Social Responsibility and Customers: An Empirical Investigation

Heike Löber

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Current price ₹5,888
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₹5,888
Current price ₹5,888

• Author(s): Heike Löber • Publisher: Diplomica Verlag • Publisher Imprint: Diplomica Verlag • BISAC: Marketing - GeneralCorporate Social Responsibility (CSR) of corporations is a trend today. However, the more companies are practicing it, the le...

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Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage

Jagdish N. Sheth, Varsha Jain, Emmanuel Mogaji

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Current price ₹11,643
Original price ₹17,911
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₹11,643
Current price ₹11,643

• Author(s): Jagdish N. Sheth | Varsha Jain | Emmanuel Mogaji • Publisher: Palgrave MacMillan • Publisher Imprint: Palgrave MacMillan • BISAC: Customer Relations

The Power of Digital Identity: Winning Customer Trust and Transforming Experience

Rakesh Soni

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Current price ₹1,212
Original price ₹1,689
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• Author(s): Rakesh Soni • Publisher: Lioncrest Publishing • Publisher Imprint: Lioncrest Publishing • BISAC: Customer RelationsConsumer trust-it's the holy grail for every corporation in today's cybersecurity-focused world. As a C-suite executiv...

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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

Peter Fader

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Current price ₹1,358
Original price ₹1,949
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• Author(s): Peter Fader • Publisher: Wharton Digital Press • Publisher Imprint: Wharton Digital Press • BISAC: Customer Relations2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centri...

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The Welcomer Edge: Unlocking the Secrets to Repeat Business

Richard R. Shapiro

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• Author(s): Richard R. Shapiro • Publisher: Center for Client Retention • Publisher Imprint: Center for Client Retention • BISAC: Customer RelationsThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are...

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Values-based Service for Sustainable Business: Lessons from IKEA

Bo Edvardsson

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Original price ₹7,604
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• Author(s): Bo Edvardsson • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsThe role of values in developing and managing service companies has been under researched in the existing literature - until no...

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Relationship Revolution: Transforming Customers into Brand Ambassadors: Customer Relationship Management

Gouri Shankar Patnaik

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• Author(s): Gouri Shankar Patnaik • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer RelationsRelationship Management: Building Brand through Customer AdvocacyThis book offers a comprehensive and impartial exploration ...

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Users, Not Customers: Who Really Determines the Success of Your Business

Aaron Shapiro

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Current price ₹2,134
Original price ₹2,646
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• Author(s): Aaron Shapiro • Publisher: Penguin Adult Hc/Tr • Publisher Imprint: Penguin Adult Hc/Tr • BISAC: Customer RelationsIf you still think "the customer is king," you're falling behind. Today's most powerful growth engine is users--people...

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Why Our Customers Quit?

Gerald A. Long

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Current price ₹1,380
Original price ₹1,656
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• Author(s): Gerald A. Long • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: Customer RelationsWhere Did They Go? A Business's understanding to why they lose business. Also known as " Why Our Customers Quit?" If you are a busine...

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Digital Interaction Hubs Für B2b-Kundeninteraktionen: Innovativer Zugang Für Digitalen Vertrieb Und Marketing

Anna Selent

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• Author(s): Anna Selent • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch befasst sich mit dem B2B-Softwarekauf, den relevanten Buyer Personas, den kaufbezogenen digitalen Interaktionen und ...

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Cause-Related Marketing: Case Studies from a Global Perspective

M. Mercedes Galan-Ladero

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Original price ₹9,515
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• Author(s): M. Mercedes Galan-Ladero • Publisher: Springer • Publisher Imprint: Springer • BISAC: Marketing - GeneralFrom the Back CoverThis textbook uses a case study approach to present a variety of cause-related marketing campaigns that have ...

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Six Letters Upon Interesting Subjects. I. Hints to the Legislature, Touching as Well the Former Laws and Customs of England, Relating to Forestallers,

Joseph Grove

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Current price ₹1,225
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• Author(s): Joseph Grove • Publisher: Gale Ecco, Print Editions • Publisher Imprint: Gale Ecco, Print Editions • BISAC: GeneralThe 18th century was a wealth of knowledge, exploration and rapidly growing technology and expanding record-keeping ma...

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Customer Relationship Management

Chakravorti

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Current price ₹4,411
Original price ₹6,785
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• Author(s): Chakravorti • Publisher: Sage Publications • Publisher Imprint: Sage Publications • Subject: Business Management • BISAC: Marketing - GeneralA uniquely global, holistic, strategic and tactical grounding in managing customer and other...

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Customer Success as an Operating System: The AI + Cloud Playbook for Trust, Adoption and Revenue Outcomes

Fabian Simoneit

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Current price ₹1,694
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• Author(s): Fabian Simoneit • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer Relations

Professionelles Lead Management: Schritt Für Schritt Zu Neuen Kunden: Eine Agile Reise Durch Marketing, Vertrieb Und It

Jens Fuderholz

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Current price ₹3,741
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• Author(s): Jens Fuderholz • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieser realitätsnahe Business-Roman beschreibt, wie Unternehmen systematisch ein strukturiertes und funktionierendes Lead Man...

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Sales Automation

Anne Cordts

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Current price ₹4,760
Original price ₹7,323
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• Author(s): Anne Cordts • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch befasst sich mit den Auswirkungen zunehmender Automatisierung im Vertrieb. Als Konsequenz von Automatisierung nimmt ...

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Reflection on customers' knowledge and perceptions about marketing

Undine Handorf

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• Author(s): Undine Handorf • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesMaster's Thesis from the year 2016 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, grade: ...

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Kundenmeinungen im Internet

Frank Schimansky

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Current price ₹6,423
Original price ₹7,325
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• Author(s): Frank Schimansky • Publisher: Examicus Verlag • Publisher Imprint: Examicus Verlag • BISAC: Communication StudiesDiplomarbeit aus dem Jahr 2005 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Medi...

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Erlebnisorientierung als Erfolgsfaktor zur Differenzierung

Anonym

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• Author(s): Anonym • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2014 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 1,3, FOM...

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Salesforce.com: Questions and Answers

George a. Duckett

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Current price ₹1,210
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• Author(s): George a. Duckett • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • Subject: Business Management • BISAC: Customer RelationsIf you have a question about Salesf...

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The Power of Trust: How Top Companies Build, Manage and Protect It

Natalie Doyle Oldfield

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Current price ₹2,157
Original price ₹2,390
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• Author(s): Natalie Doyle Oldfield • Publisher: Paperback • Publisher Imprint: Paperback • BISAC: Customer RelationsTrust is the most basic quality at the heart of every relationship. We understand it naturally and our inner alarms go off when t...

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The SocialKind approach: Turn your business into a relational brand

Delphine Lang

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Current price ₹2,349
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• Author(s): Delphine Lang • Publisher: Lexitis • Publisher Imprint: Lexitis • BISAC: Marketing - GeneralHow to become a valuable partner in the lives of your connected customers... Given the ever-increasing use of social media, companies have mo...

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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)

James L. Heskett, W. Earl Sasser, Leonard a. Schlesinger

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Current price ₹2,990
Original price ₹3,288
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• Author(s): James L. Heskett | W. Earl Sasser | Leonard a. Schlesinger • Publisher: ReadHowYouWant • Publisher Imprint: ReadHowYouWant • BISAC: Customer RelationsEntire service businesses have been built around the ideas of Heskett, Sasser, and ...

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Designing Complaint Handling and Service Recovery Strategies

Jochen Wirtz

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• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsThe first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the cust...

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When A Customer Wins, Nobody Loses!: A winning formula for building lasting customer relationships

Satin Publishing

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Current price ₹1,227
Original price ₹1,362
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• Author(s): Satin Publishing • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Environmental EconomicsUpdated edition available with new stories on Brighton & H...

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Mastering Customer Relations

Roger Cartwright

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Current price ₹4,219
Original price ₹5,063
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• Author(s): Roger Cartwright • Publisher: Palgrave • Publisher Imprint: Palgrave • BISAC: Management - GeneralThis book provides the student with the concepts and their practical application behind the importance of Customer Relations, Customer ...

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Revenue or Relationships? Win Both: A Customer Experience Primer to Shift Your Perspective of Business

Jodi Brandon

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Current price ₹1,593
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• Author(s): Jodi Brandon • Publisher: Gearmark • Publisher Imprint: Gearmark • BISAC: Marketing - GeneralTo create engaging customer experiences, you need to shift your perspective of business. The basics of business hasn't changed. You still ne...

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How to Make Your Customers Love You!: 26 Ways to Make Your Customers Love You!

Customer Service Training Institute

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Current price ₹1,082
Original price ₹1,172
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• Author(s): Customer Service Training Institute • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsWhen it comes to your business, how do you measu...

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Public Relations

Iqbal Sachdeva

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Current price ₹4,459
Original price ₹5,351
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• Author(s): Iqbal Sachdeva • Publisher: Oxford UP • Publisher Imprint: Oxford UP • Subject: Communication, Mass Media and Journalism • BISAC: Public RelationsPublic Relations: Principles and Practices is a comprehensive textbook designed for stu...

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Relation Education Handbook

Maggie Lane

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Current price ₹2,125
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• Author(s): Maggie Lane • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: GeneralFifty-two relational subjects categorized in alphabetical order for easy reference....

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Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships

Daniel Lafrenière

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Current price ₹2,011
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• Author(s): Daniel Lafrenière • Publisher: Taylor & Francis • Publisher Imprint: Productivity Press • BISAC: Customer RelationsIf you don't offer great customer experience, your main competitors will take away 50% of your business. Period. G...

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Managing Customer Relations in the Banking Industry. Customer Service

David Ackah

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Current price ₹3,316
Original price ₹3,871
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• Author(s): David Ackah • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Industries - GeneralResearch Paper (postgraduate) from the year 2014 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, ...

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Emotionen im Marketingkontext. Werbepsychologie

Else Kunze

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Current price ₹2,933
Original price ₹3,353
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• Author(s): Else Kunze • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2016 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 1,7,...

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Wettbewerbsorientierung Von Unternehmen: Konzeption, Einflussfaktoren Und Erfolgsauswirkungen

Marko Grozdanovic, Prof Dr Dr H. C. Christian Homburg

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Current price ₹4,760
Original price ₹7,323
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• Author(s): Marko Grozdanovic | Prof Dr Dr H. C. Christian Homburg • Publisher: Deutscher Universitatsverlag • Publisher Imprint: Deutscher Universitatsverlag • BISAC: Management - GeneralMarko Grozdanovic untersucht bei 280 Unternehmen aus unte...

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25 Principles of Service Leadership

Arthur H. Bell

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Current price ₹1,751
Original price ₹1,956
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• Author(s): Arthur H. Bell • Publisher: Lexingford Publishing • Publisher Imprint: Lexingford Publishing • BISAC: Customer RelationsA central, highly readable exposition of 25 principles that undergird the emerging field of Service Leadership. W...

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Markenkommunikation von Dienstleistungsanbietern. Aktivierungsmöglichkeiten durch Personen

Anonymous

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Current price ₹2,140
Original price ₹2,499
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₹2,140
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• Author(s): Anonymous • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2019 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note: 2,0, ...

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