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Products
Customer Care Chronicles: Mastering the Art of Customer Service
David Thompson
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• Author(s): David Thompson • Publisher: David Thompson • Publisher Imprint: David Thompson • BISAC: Customer RelationsIt is a thorough manual that gives customer care representatives the skills and tactics they need to succeed under challenging ...
View full detailsCustomer Relationship Management from Physical to Virtual
Arsène Tshimanga Kalonji
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• Author(s): Arsène Tshimanga Kalonji • Publisher: Our Knowledge Publishing • Publisher Imprint: Our Knowledge Publishing • BISAC: Management - GeneralNowadays, selling isn't just about a stall, a shop window or a chain of stores; in fact, beyond...
View full detailsManaging Customer Relationships and Building Loyalty
Jochen Wirtz
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• Author(s): Jochen Wirtz • Publisher: Ws Professional • Publisher Imprint: Ws Professional • BISAC: Customer RelationsTargeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to ...
View full detailsCustomer Relationship Management: A powerful tool for attracting and retaining customers
50minutes
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• Author(s): 50minutes • Publisher: 50minutes.com • Publisher Imprint: 50minutes.com • BISAC: Strategic PlanningUnderstand customer relationship management in no time! Find out everything you need to know about this powerful tool with this practi...
View full detailsThe International History of East Asia, 1900-1968: Trade, Ideology and the Quest for Order
Antony Best
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• Author(s): Antony Best • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: International Relations - GeneralThis book provides a broad account of the international history of East Asia from 1900 to 1968 - a subject that is...
View full detailsTotal Relationship Marketing: Achieving Proper Customer Relevance
John Heinrichs
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• Author(s): John Heinrichs • Publisher: Jeen Su Lim • Publisher Imprint: Jeen Su Lim • BISAC: Customer RelationsThe environmental changes experienced by firms have been drastic and unpredictable. Firms are pursuing ways to be responsive to the c...
View full detailsDie Interaktion von Customer Relationship Management und Social Media Prozessen. Schlüssel für eine erfolgreiche Kundenbeziehung?
Denis Danichevski
Paperback
• Author(s): Denis Danichevski • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2013 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 2,7, FOM Hochschule für Oekonom...
View full detailsBuilding Your Success Through Customer Relations
Marie J. Ripley/Schert Ma
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• Author(s): Marie J. Ripley/Schert Ma • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Personal Growth - SuccessThe reader builds their own success at any stage of...
View full detailsD-A-T-I-N-G Your Customer(R): A Relationship Manual
James D. Feldman
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• Author(s): James D. Feldman • Publisher: Open Books Press • Publisher Imprint: Open Books Press • BISAC: Customer RelationsOur global commercial environment is saturated with uncertainty and increasing doubt about our commitment to customers. W...
View full detailsService Guarantee prospect in signalling Service Quality towards Customer Loyalty
Pradeep Paraman
Paperback
• Author(s): Pradeep Paraman • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesDoctoral Thesis / Dissertation from the year 2020 in the subject Communications - Public Relations, Advertising, Marketing, Socia...
View full detailsCustomer Romance: A New Feel of Customer Service
J. N. Halm
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• Author(s): J. N. Halm • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: Customer RelationsCUSTOMER ROMANCE "A New Feel of Customer Service" Is about creating love - not just any love, but love that rewards. It is a book for bus...
View full detailsÖffentlichkeitsarbeit für die Unternehmenskultur im Social Media
Ozan Odabas
Paperback
• Author(s): Ozan Odabas • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Media StudiesBachelorarbeit aus dem Jahr 2014 im Fachbereich Medien / Kommunikation - Medienökonomie, -management, Note: 1.8, Rheinische Fachhochschule Kö...
View full detailsCustomer Relationship Management (CRM)
Samit Chakravorti
Paperback
• Author(s): Samit Chakravorti • Publisher: VDM Verlag Dr. Mueller E.K. • Publisher Imprint: VDM Verlag Dr. Mueller E.K. • BISAC: Marketing - GeneralForward-looking organizations are investing in customer relationship management (CRM) technology ...
View full detailsCustomer Relationship Management
V. Kumar
Paperback
• Author(s): V. Kumar • Publisher: Vibrant Publishers • Publisher Imprint: Vibrant Publishers • BISAC: Customer RelationsDelve into the transformative world of Customer Relationship Management (CRM) with renowned marketing expert V. Kumar. This c...
View full detailsNew Product Development and its Challenges and Opportunities. A Study in Karachi, Pakistan
Syed Salman Qadri
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• Author(s): Syed Salman Qadri • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesResearch Paper (undergraduate) from the year 2022 in the subject Communications - Public Relations, Advertising, Marketing, Soc...
View full detailsCustomer Relations and Sales from A to Z: For Aerospace, Defense and Technology Companies Doing Business with Governments
David E. Potts Ph. D.
Paperback
• Author(s): David E. Potts Ph. D. • Publisher: Tazewell Strategies • Publisher Imprint: Tazewell Strategies • BISAC: Sales & Selling - GeneralCustomer Relations and Sales from A to Z is a complete and well-organized guide to getting and keep...
View full detailsClicks versus Bricks oder Clicks and Bricks? Die Offlineexpertise der E-Commerce-Unternehmen
Johannes-Christian Pahl
Paperback
• Author(s): Johannes-Christian Pahl • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: E-Commerce - General (see also Computers - Electronic CommerProjektarbeit aus dem Jahr 2019 im Fachbereich BWL - Sonstiges, Note: 1,0, Veranst...
View full detailsThe Complete Tradesman: A Study of Retailing, 1550-1820
Nancy Cox
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• Author(s): Nancy Cox • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: GeneralThe Complete Tradesman redresses the relative paucity of studies on the history of retailing before 1800. Based upon extensive research into d...
View full detailsCustomers at Work: New Perspectives on Interactive Service Work
W. Dunkel
Paperback
• Author(s): W. Dunkel • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Consumer Behavior - GeneralExplores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribu...
View full detailsCustomer Relationship Management in the Digital Age
G. Shainesh, Jagdish N. Sheth, Varsha Jain
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• Author(s): G. Shainesh | Jagdish N. Sheth | Varsha Jain • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Customer RelationsCustomer Relationship Management in the Digital Age charts the concepts, strategies, benefits, and technolo...
View full detailsContemporary Customer Relationship Management
Tansif Ur Rehman
Paperback
• Author(s): Tansif Ur Rehman • Publisher: Eliva Press • Publisher Imprint: Eliva Press • BISAC: Management - GeneralIn contemporary era, it has become crucial for organizations to implement customer relationship management in its true sense to e...
View full detailsA.G.A. Course in Employee-customer Relations [microform] ..
J. David and Associates Inc Houser, American Gas Association
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• Author(s): J. David and Associates Inc Houser | American Gas Association • Publisher: Hassell Street Press • Publisher Imprint: Hassell Street Press • BISAC: CommerceThis work has been selected by scholars as being culturally important and is p...
View full detailsCustomer Relationship Marketing in der Luxusgüterindustrie
Alice Haupt
Paperback
• Author(s): Alice Haupt • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Marketing - GeneralInhaltsangabe: Einleitung: Die Luxusgüterindustrie steht einer strategischen Umkehr gegenüber, die ihr Kundenkonzept komplett ändern kann. ...
View full detailsContact, Care, Communicate
Stephanie Dollschnieder
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• Author(s): Stephanie Dollschnieder • Publisher: Xlibris • Publisher Imprint: Xlibris • BISAC: Customer Relations
The Dark Side Of Crm: Customers, Relationships and Management
Lyndon Simkin, Ana Isabel Canhoto
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• Author(s): Lyndon Simkin | Ana Isabel Canhoto • Publisher: Taylor & Francis • Publisher Imprint: Routledge • Subject: Business Management • BISAC: Information ManagementCustomers are treated badly. Not all customers. Not always. But many ar...
View full detailsSatellite Marketing: Using Social Media to Create Engagement
Kevin Popovic
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• Author(s): Kevin Popovic • Publisher: Taylor & Francis • Publisher Imprint: ProductivityP • Subject: Business Management • BISAC: Customer RelationsSatellite marketing uses multiple social media sites as a series of marketing sub-stations o...
View full detailsSpeaking Frankly about Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer Stra
Jc Quintana
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• Author(s): Jc Quintana • Publisher: Crg Press • Publisher Imprint: Crg Press • BISAC: Customer RelationsForeward by Dr. Dan Dana (Conflict Resolution)& John Marchica (The Accountable Organization)Speaking Frankly About Customer Relationship...
View full detailsSo You Want To Be Customer-Centric?: 8 Steps To Profitable Customer Relations
Alain Thys
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• Author(s): Alain Thys • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsDespite proclaiming the contrary, most businesses don't really care about...
View full detailsManaging Challenging Clients: Building Effective Relationships with Difficult Customers
A. Oade
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• Author(s): A. Oade • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Management - GeneralDo you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll los...
View full detailsThe Body Remembers Casebook: Unifying Methods and Models in the Treatment of Trauma and PTSD
Babette Rothschild
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• Author(s): Babette Rothschild • Publisher: W. W. Norton & Company • Publisher Imprint: W. W. Norton & Company • BISAC: Physiological PsychologyBased on ideas put forward in the bestselling The Body Remembers, Babette Rothschild emphasiz...
View full detailsGlobal Competitiveness: Business Transformation in the Digital Era: Proceedings of the First Economics and Business Competitiveness Internatio
Ade Gafar Abdullah
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• Author(s): Ade Gafar Abdullah • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Finance - GeneralThe proceedings of the "Economics and Business Competitiveness International Conference" (EBCICON) provides a selection of ...
View full detailsHugging a Porcupine: Reframing Customer Service
Fran Murphy
Paperback
• Author(s): Fran Murphy • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsCustomers can be challenging. Yet, outstanding customer service creates the magic of business and often personal...
View full detailsHooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Robert G. Thompson
Paperback
• Author(s): Robert G. Thompson • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer Relations"Talk is cheap." A cliché, perhaps, but the idea that what we do ...
View full detailsCustomer Service Training: How Any Company or Individual Can Create a Customer-Focused Business the Right Way, the First Time!
Kimberly Peters
Paperback
• Author(s): Kimberly Peters • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsNo matter what kind of company you work for or what position you hol...
View full detailsSolve for the Customer: Using Customer Science to Build Stronger Relationships and Improve Business Results
Denis Pombriant
Paperback
• Author(s): Denis Pombriant • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsSolve for the Customer is about Customer Science, a social science t...
View full detailsCustomer Touchpoints: Persönlichere und emotionalere Kundenbeziehung im Customer-Relationship-Management (CRM)
Simon Baumann
Paperback
• Author(s): Simon Baumann • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2009 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,7, Hochschule für Angewandte Wis...
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