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Products
Customer Empathy: A radical intervention in customer experience management and design
Alex Allwood
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• Author(s): Alex Allwood • Publisher: All Work Together Pty Ltd • Publisher Imprint: All Work Together Pty Ltd • BISAC: Customer RelationsStart leveraging the most under-utilised and powerful human resource in business today--Customer Empathy.Gl...
View full detailsThe Customer Journey Playbook: Your Guide to Turning One-Time Buyers into Lifelong Clients
Carrie Collins
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• Author(s): Carrie Collins • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsTired of chasing sales and struggling with inconsistent revenue?What if you could create a business where cli...
View full detailsDie Bedeutung von Weiterempfehlungen aus Anbieter- und Kundensicht
Stefan Krienke
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• Author(s): Stefan Krienke • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2008 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,3, FernUniversit�t Hagen, Sprac...
View full detailsOne-to-One-Marketing als Grenzwert der individuellen Kundenansprache
Carina Schäfer
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• Author(s): Carina Schäfer • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2007 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,0, Hochschule Ludwigshafen am R...
View full detailsDas Internet als Instrument zur Steigerung der Kundenzufriedenheit
Ingo Rabenberg
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• Author(s): Ingo Rabenberg • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Media StudiesInhaltsangabe: Einleitung: Um sich im Wettbewerb gegenüber der Konkurrenz zu behaupten, fokussieren viele Unternehmen ihre Strategie auf den K...
View full detailsManaging E-Crm Towards Customer Satisfaction and Quality Relationship
Abu Bakar Abdul Hamid, Seyed Bahaedin Mousavi, Bamdad Partovi
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• Author(s): Abu Bakar Abdul Hamid | Seyed Bahaedin Mousavi | Bamdad Partovi • Publisher: Partridge Publishing Singapore • Publisher Imprint: Partridge Publishing Singapore • BISAC: GeneralElectronic customer relationship management (ECRM) is a c...
View full detailsThe A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional
Cate Schreck
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• Author(s): Cate Schreck • Publisher: Lightbulb Training Solutions • Publisher Imprint: Lightbulb Training Solutions • BISAC: Customer Relations Every business has customers, and employers are seeking to hire, retain and reward employees who ha...
View full detailsKonzeption einer Kundenzufriedenheitsanalyse am Beispiel des Kunden VW/Audi
André Geinitz
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• Author(s): André Geinitz • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: GeneralInhaltsangabe: Einleitung: Aufgrund der sich weiter verändernden Wirtschaftslage und des stetig ansteigenden Wettbewerbsdruck wird es für Unternehmen...
View full detailsCall Center Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
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• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsDeals statt Kunden: Der schnellste Weg, um von Kundenaufträgen zu Partnerschaften zu kommen, ohne dabei über den Tisch gezogen zu werden
Travis Sago, Christian Liebl, Christian Liebl
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• Author(s): Travis Sago | Christian Liebl | Christian Liebl • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsWas w�re, wenn du dich endlich von den Anforderungen der Kunden, den endlose...
View full detailsThe Customer Experience Blueprint: Profit Through Experience
Simi Goyal
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• Author(s): Simi Goyal • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Customer RelationsCustomer Experience is the new buzzword of marketing. While the various facets of Customer Experience. It argues if it is a cost or an ...
View full detailsThe Ties That Bind: Decoding the Patterns of Human Connection
Mark Winters
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• Author(s): Mark Winters • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Interpersonal RelationsUnravelling the Threads of Human Connection In an era of social media, fleeting interactions, and constant distractions, we find ourselv...
View full detailsLeveraging ChatGPT and Artificial Intelligence for Effective Customer Engagement
Rohit Bansal, Abdul Hafaz Ngah, Aziza Chakir
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• Author(s): Rohit Bansal | Abdul Hafaz Ngah | Aziza Chakir • Publisher: IGI Global • Publisher Imprint: IGI Global • BISAC: Customer RelationsAcademic scholars find themselves confronted with a formidable challenge: staying abreast of the ever-e...
View full detailsDie Marketingstrategie von Kundenbindungsprogrammen am Beispiel der DeutschlandCard: Eine Analyse der Auswirkungen auf Seiten des Käufers sowie Anbiet
Anonymous
Paperback
• Author(s): Anonymous • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Management - GeneralStudienarbeit aus dem Jahr 2020 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,0, Fachhochschule des Mittelstands, ...
View full detailsThe Experience Effect: Engage Your Customers with a Consistent and Memorable Brand Experience
Jim Joseph
Paperback
• Author(s): Jim Joseph • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Marketing - DirectThe overall experience of the buying process ultimately determines whether consumers will pay money for a product or service: they weigh what they ...
View full detailsCorporate Diplomacy: Building Reputations and Relationships with External Stakeholders
Witold J. Henisz
Paperback
• Author(s): Witold J. Henisz • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: International Relations - DiplomacyManagers of multinational organizations are struggling to win the strategic competition for the hearts and ...
View full detailsMedical Reps, Take Care of Your Business Relations !: Practical tips for an effective promotion. Part 1
Frantz Dallemand
Paperback
• Author(s): Frantz Dallemand • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsTaking care of business relations is essential, and above all, a vi...
View full detailsKundenkompetenzen ALS Determinanten Der Kundenbindung: Eine Empirische Kausalanalyse Am Beispiel Der Tv-Versorgung Von Privatkunden
Markus Müller-Martini, Prof Dr Michael Hülsmann
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• Author(s): Markus Müller-Martini | Prof Dr Michael Hülsmann • Publisher: Gabler Verlag • Publisher Imprint: Gabler Verlag • BISAC: Marketing - GeneralMarkus Müller-Martini erarbeitet ein zusammenhängendes System von 14 Einflussfaktoren der Kund...
View full detailsManufacturer Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsAtención al Cliente 2.0
Angel Arias
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• Author(s): Angel Arias • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsEn la era digital, la frase "Su llamada es importante para nosotros" suena hueca si no va respaldada por una acc...
View full detailsCustomer Loyalty in Third Party Logistics Relationships: Findings from Studies in Germany and the USA
David L. Cahill
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• Author(s): David L. Cahill • Publisher: Springer • Publisher Imprint: Physica-Verlag • BISAC: Production & Operations ManagementFrom the Back CoverChallenged by increasing competition and globalization, third party logistics service provide...
View full detailsCustomer Profit Hacking: Roadmap for putting the bottom line on top
Marcel Wiedenbrugge
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• Author(s): Marcel Wiedenbrugge • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Decision Making & Problem SolvingFor every company, profitability is critical ...
View full detailsCustomers Love 'em or Lose 'em: 57 Ways to Love Your Customers
Vinay Kumar
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• Author(s): Vinay Kumar • Publisher: iUniverse • Publisher Imprint: iUniverse • BISAC: Sales & Selling - Generalo Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indi...
View full detailsDo B2B Better: Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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• Author(s): Jim Tincher • Publisher: Customer-Focused Change Publishing • Publisher Imprint: Customer-Focused Change Publishing • BISAC: Customer RelationsCustomer Experience expert Jim Tincher provides the wisdom and tools to show business-to-b...
View full detailsDie Anforderungen an das moderne Relationshipmanagement zum Einsatz in der Call Center Branche
Elisabeth Schmid
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• Author(s): Elisabeth Schmid • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2005 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2, Wirtschaftsuniversität Wien,...
View full detailsKeep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Ali Cudby
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• Author(s): Ali Cudby • Publisher: Morgan James Publishing • Publisher Imprint: Morgan James Publishing • BISAC: Customer RelationsKeep Your Customers combines leadership, strategies, and tactics to help companies keep and grow their customers b...
View full detailsAtender Clientes Artisticamente: Un Negocio Sin Desperdicio
Juan Carlos Jimenez
Paperback
• Author(s): Juan Carlos Jimenez • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBrindar excelente atención al cliente significa la mayor de las ...
View full detailsLedger of Andrew Halyburton, Conservator of the Priviledges of the Scotch Nation in the Netherlands, 1492-1503, Together With the Book of Customs and
Andrew Halyburton
Paperback
• Author(s): Andrew Halyburton • Publisher: Legare Street Press • Publisher Imprint: Legare Street Press • BISAC: GeneralThis book is a fascinating historical document that provides insight into the economic and political ties between Scotland an...
View full detailsService Starts With a Smile: 69 reasons why customers return
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsCustomer service expert Cary Cavitt shares 69 ways to bring customer...
View full detailsKundenwertanalyse als Instrument des Customer Relationship Managements
Jan Osterwald
Paperback
• Author(s): Jan Osterwald • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2017 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,0, Fachhochschule des Mittelstand...
View full detailsCustomer Service: Perspectives and Considerations for the EMS Leader
John R. Brophy
Paperback
• Author(s): John R. Brophy • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Public RelationsCustomer Service - Perspectives and Considerations for the EMS Leader s...
View full detailsDelivering Knock Your Socks Off Service
Performance Research Associates
Paperback
• Author(s): Performance Research Associates • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsFrom the Back CoverWhen the first edition of Delivering Knock Your Socks Off Service arrived in book-stores, "Does service mat...
View full detailsCommercial communication through merchandising
Arsène Tshimanga Kalonji
Paperback
• Author(s): Arsène Tshimanga Kalonji • Publisher: Our Knowledge Publishing • Publisher Imprint: Our Knowledge Publishing • BISAC: Marketing - GeneralThe study of purchasing behavior can only be relevant if we take into account the nature of the ...
View full detailsService America: Leading the New Customer Revolution
Karl Albrecht
Paperback
• Author(s): Karl Albrecht • Publisher: Karl Albrecht International • Publisher Imprint: Karl Albrecht International • BISAC: General
The Art and Science of Delivering Superior Customer Service
Harold Glaser
Paperback
• Author(s): Harold Glaser • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsThe Art and Science of Delivering Superior Customer Service is the thi...
View full detailsBeyond Good, Beyond Great, To "Legendary" Customer Service
Lee Tomlinson
Paperback
• Author(s): Lee Tomlinson • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: GeneralA customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a customer serv...
View full details