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Products
Organizing Relationships: Traditional and Emerging Perspectives on Workplace Relationships
Patricia M. Sias
Paperback
• Author(s): Patricia M. Sias • Publisher: Sage Publications, Inc • Publisher Imprint: Sage Publications, Inc • BISAC: Business Communication - General"Organizing Relationships makes a contribution to the discipline in its treatment of this area ...
View full detailsCustomer Service Essentials: Lessons for Africa and Beyond
Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah
Paperback
• Author(s): Robert E. Hinson | Ogechi Adeola | Kojo Oppong Nkrumah • Publisher: Information Age Publishing • Publisher Imprint: Information Age Publishing • BISAC: Customer RelationsCustomer Service Essentials is a must-read and a definitive sou...
View full detailsBalancing Customer Expectations "The Truth Unveiled": "A guide uncovering the realities of managing customer relationships, balancing respect and boun
Jagadeesan Subramanian
Paperback
• Author(s): Jagadeesan Subramanian • Publisher: Notion Press • Publisher Imprint: Notion Press • BISAC: Professional Development"Balancing Customer Expectations - The Truth Unveiled" offers a refreshing perspective on customer relations, challen...
View full detailsKundenbindung als Erfolgsfaktor in der Tourismus- und Freizeitwirtschaft
Stefan Pöll
Paperback
• Author(s): Stefan Pöll • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralAkademische Arbeit aus dem Jahr 2016 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1, Management Center Innsbruck ...
View full detailsThe Enneagram for Relationships: Transform Your Connections with Friends, Family, Colleagues, and in Love
Ashton, Ma Whitmoyer-Ober
Paperback
• Author(s): Ashton, Ma Whitmoyer-Ober • Publisher: Rockridge Press • Publisher Imprint: Rockridge Press • BISAC: Interpersonal RelationsCultivate deeper relationships--a guide to the power of the Enneagram. We all relate to the people around us ...
View full detailsUnbreakable: A proven process for building unbreakable relationships with customers
John Breeze
Paperback
• Author(s): John Breeze • Publisher: CX Publishing House Inc. • Publisher Imprint: CX Publishing House Inc. • BISAC: Customer RelationsDid you know only 6% of brands have actually reached the highest level of CX Transformation and are effectivel...
View full detailsThe Ten Commandments of Customer Service
Richard Corrente
Paperback
• Author(s): Richard Corrente • Publisher: Outskirts Press • Publisher Imprint: Outskirts Press • BISAC: Customer RelationsAre you sick and tired of bad customer service? We all are! Do you feel customer service is becoming a dying art? We all do...
View full detailsConsumers and Services
Mark Gabbott
Paperback
• Author(s): Mark Gabbott • Publisher: Wiley • Publisher Imprint: Wiley • BISAC: Customer RelationsThis approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It est...
View full detailsHearing the Voice of the Customer
Bill Inmon
Paperback
• Author(s): Bill Inmon • Publisher: Technics Publications • Publisher Imprint: Technics Publications • BISAC: Consumer Behavior - GeneralIncrease the awareness of your customer's behavior to survive and excel within your industry.One hundred yea...
View full detailsUrban Environment, Travel Behavior, Health, and Resident Satisfaction
Anzhelika Antipova
Paperback
• Author(s): Anzhelika Antipova • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Sociology - UrbanFrom the Back CoverThis book explores the intersections of urban development, travel patterns, and health. Currently, there is...
View full detailsThe Art and Science of Building Customer Trust: How to Fast-Track Trust and Earn New, Repeat and Referral Business
David Penglase
Paperback
• Author(s): David Penglase • Publisher: David Penglase Seminars • Publisher Imprint: David Penglase Seminars • BISAC: Business Communication - GeneralMost people realise the importance of trust in their personal and professional life. In today's...
View full detailsDon't Shoot the Customer
Derek Warinner, Lorraine Guerra
Paperback
• Author(s): Derek Warinner | Lorraine Guerra • Publisher: Lulu.com • Publisher Imprint: Lulu.com • BISAC: Customer RelationsThe customer is always right... right? With a collection of short, true stories, Derek Warinner and Lorraine Guerra explo...
View full detailsDer Einfluss Des Kundenverhaltens Auf Die Kundenzufriedenheit: Eine Untersuchung Des Kundenkontakts Aus Der Anforderungen-Ressourcen Perspektive
Marei Bednarek
Paperback
• Author(s): Marei Bednarek • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Marketing - GeneralDa der Erfolg von Unternehmen ma geblich von der Zufriedenheit der Kunden abh�ngt, ist es besonders wichtig, alle M�glichkei...
View full detailsThe Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business
Alan Pennington
Paperback
• Author(s): Alan Pennington • Publisher: FT Press • Publisher Imprint: FT Press • BISAC: Customer RelationsCustomer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tr...
View full detailsLaw Firm Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsThe I2I Relationship Framework
Avigail Gordon
Paperback
• Author(s): Avigail Gordon • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Marriage & Long Term RelationshipsThe I2I Relationship Framework is a structured guide for couples who want to understand t...
View full detailsLearn Microsoft Dynamics 365 Customer Service: Building Stronger Relationships Through Better Service
Infowave Mrv
Paperback
• Author(s): Infowave Mrv • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Information ManagementLearn Microsoft Dynamics 365 Customer Service Building Stronger Relationships Through Better Service A comp...
View full detailsCustomer Service: The Kingpin of Business Success in Africa
Emmanuel Danstan Chinunda
Paperback
• Author(s): Emmanuel Danstan Chinunda • Publisher: Xlibris • Publisher Imprint: Xlibris • BISAC: Customer Relations
Total Relationship Marketing
Evert Gummesson
Paperback
• Author(s): Evert Gummesson • Publisher: Routledge • Publisher Imprint: Routledge • BISAC: Marketing - GeneralThis third edition of Total Relationship Marketing confirms it as a classic text on the subject of relationship marketing and CRM, area...
View full detailsCustomer Relationship Management: Concepts, Applications and Technologies
Daniel D. Prior
Paperback
• Author(s): Daniel D. Prior • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsThis highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, application...
View full detailsGrace Learns about Yalda
Fard, Ellie
Paperback
• Author(s): Fard | Ellie • Publisher: Independently Published • Publisher Imprint: Independently Published • Subject: Foreign Languages • BISAC: Schools - Levels - Early Childhood (Incl. Preschool & KinderThis book is a simple explanation of...
View full detailsLifelong Loyal Clients: How Smart Professionals Turn Relationships Into Revenues
Deb Brown
Paperback
• Author(s): Deb Brown • Publisher: Indie Books International • Publisher Imprint: Indie Books International • BISAC: Customer RelationsRelationships are the Foundation of a Long-lasting BusinessAt one point or another all businesses have lost cl...
View full detailsFrom Traditional Customer Experience to Humans Signals Intelligence: How do you know a customer is leaving when Traditional Customer Success says ever
Jeroen Volk Ra Msc
Paperback
• Author(s): Jeroen Volk Ra Msc • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Marketing - GeneralFrom Traditional Customer Success to Human Signals IntelligenceHow do you know a customer is leaving whe...
View full detailsInsiders Know-How: Customer Service
Kizzi Nkwocha
Paperback
• Author(s): Kizzi Nkwocha • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsThe essential guide for all customer service professionals. Written by...
View full detailsStick Like Glue: How to Create an Everlasting Bond with Your Customers So They Spend More, Stay Longer, and Refer More!
Jim Palmer
Paperback
• Author(s): Jim Palmer • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsCreate an Everlasting Bond with Your Customers so They Spend More, Stay L...
View full detailsWe Are Buyers. You Are Sellers. You're Busted.
Dick Lee
Paperback
• Author(s): Dick Lee • Publisher: Lulu Publishing Services • Publisher Imprint: Lulu Publishing Services • BISAC: GeneralLee's often humorous but sometimes sad documentation of the long-term erosion of buyer-seller relations is a "must read" for...
View full detailsRemember Me...I Am the Customer!: A Customer Service Tool
Ruby L. Radford
Paperback
• Author(s): Ruby L. Radford • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: Customer Relations
Customer loyalty in retail. Case study of Marks and Spencer
Katarzyna Szydlowska
Paperback
• Author(s): Katarzyna Szydlowska • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesBachelor Thesis from the year 2016 in the subject Communications - Public Relations, Advertising, Marketing, Social Media, g...
View full detailsRetail Customer Service Training: Six attitudes that bring out our best
Cary Jon Cavitt
Paperback
• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsPR vs. Marketing - should they be partners or rivals?: PR in Deutschland
Janine Pentzold
Paperback
• Author(s): Janine Pentzold • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2006 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Media, Note:...
View full detailsPowerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
Renee Evenson
Paperback
• Author(s): Renee Evenson • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsFrom the Back CoverCustomers aren't always right. And they're not always pleasant. Sometimes they can be rude, combative, or downright obnoxious...
View full detailsBe Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines
Adam Toporek
Paperback
• Author(s): Adam Toporek • Publisher: Amacom • Publisher Imprint: Amacom • BISAC: Customer RelationsFrom the Back Cover"In Be Your Customer's Hero, Adam Toporek tackles not just the theory of customer service strategy, but the day-to-day actions...
View full detailsKundenbindung bei Millennials im Retail-Banking unter dem Einfluss der Digitalisierung: Eine empirische Analyse zur Entwicklung einer Handlungsempfehl
Hanna Fühner
Paperback
• Author(s): Hanna Fühner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralBachelorarbeit aus dem Jahr 2019 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,7, Brand Academy Hamburg, Sprach...
View full detailsHappy Customers Faster Cash: Turning debtors into customers who pay on time
Cliff Wynn
Paperback
• Author(s): Cliff Wynn • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsHappy Customers Faster Cash is for anyone who has to deal with the day to...
View full detailsBetter Customer Service: Simple Rules You Can Apply Today
Edward C. Brewer
Paperback
• Author(s): Edward C. Brewer • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsThis readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve...
View full detailsClientología para Gerentes Virtuosos: Un enfoque estratégico entre la Experiencia del cliente (CX) el servicio (CS) y el compromiso del equipo en crec
Raúl Camacho Rodríguez
Paperback
• Author(s): Raúl Camacho Rodríguez • Publisher: Araca • Publisher Imprint: Araca • BISAC: Customer Relations