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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
Robert Bacal
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• Author(s): Robert Bacal • Publisher: McGraw-Hill Education • Publisher Imprint: McGraw-Hill Education • BISAC: Customer RelationsTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right...
View full detailsKundenzufriedenheit. Bestandteile, Messung und Bedeutung
Carlos Schaeuble
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• Author(s): Carlos Schaeuble • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2017 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,3, Fachhochschule des Mittels...
View full detailsDer Einsatz kommunikationspolitischer Instrumente zur Verbesserung des CRM (Customer Relationship Managements): Am Beispiel von vier verschiedenen Bra
Katja Micke
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• Author(s): Katja Micke • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralDiplomarbeit aus dem Jahr 2006 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,3, Fachhochschule des Mittelstands, ...
View full detailsSocial Media Marketing. Haben soziale Netzwerke Einfluss darauf, wie Unternehmen zukünftig mit Kunden umgehen?
Katharina Wirth
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• Author(s): Katharina Wirth • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2016 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Sprache: Deutsch, Abstract: Auf Grund ...
View full detailsCustomer Success Mindset
Jyotsana Shukla
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• Author(s): Jyotsana Shukla • Publisher: Jyotasana Shukla • Publisher Imprint: Jyotasana Shukla • BISAC: Customer RelationsUnlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-c...
View full detailsMake Me Feel Special!
Bob Hooey
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• Author(s): Bob Hooey • Publisher: Success Publications • Publisher Imprint: Success Publications • BISAC: Customer RelationsBusiness success, whether retail, service-based, or even direct buyer connection, is built by establishing mutually prof...
View full detailsThe Agile Brand: Creating authentic relationships between companies and consumers. Paperback Edition.
Greg Kihlström
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• Author(s): Greg Kihlström • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Consumer Behavior - GeneralBrands have evolved over several centuries from simple tools for recognition to something much more ...
View full detailsContact Center Management: From Complaint Department to Value Center
Jan Smets
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• Author(s): Jan Smets • Publisher: Lannoo Publishers • Publisher Imprint: Lannoo Publishers • BISAC: Management - GeneralContact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-ou...
View full detailsKundenzufriedenheit
Ralph Fuchs
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• Author(s): Ralph Fuchs • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2006 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,4, Hochschule f�r Technik, Wirtsch...
View full detailsKundenberatung Im Persönlichen Verkauf: Ein Problemlösungsorientierter Ansatz Für Den Stationären Einzelhandel
Michael Stiller
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• Author(s): Michael Stiller • Publisher: Deutscher Universitatsverlag • Publisher Imprint: Deutscher Universitatsverlag • BISAC: Management - GeneralMichael Stiller analysiert zunächst Probleme, welche beim Treffen einer Kaufentscheidung auftret...
View full detailsThe Reputable Firm: How Digitalization of Communication Is Revolutionizing Reputation Management
Pekka Aula
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• Author(s): Pekka Aula • Publisher: Springer • Publisher Imprint: Springer • BISAC: Public RelationsFrom the Back CoverThis book revisits the concept of reputation, bringing it up to date with the era of social media and demonstrating the signif...
View full detailsThe Small Business' Guide to Social Crm
Craig M. Jamieson
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• Author(s): Craig M. Jamieson • Publisher: Impackt Publishing • Publisher Imprint: Impackt Publishing • BISAC: Customer RelationsIf you want to effectively manage and build your customer base to drive your business forward, this book will provid...
View full detailsScripture Baptism: Its Mode and Subjects
Ashel Green Fairchild
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• Author(s): Ashel Green Fairchild • Publisher: Legare Street Press • Publisher Imprint: Legare Street Press • BISAC: GeneralThis theological work explores the topic of Christian baptism and delves into the various scriptural passages that deal w...
View full detailsBest CX Ever For Providers: How To Provide The Best Customer Experiences Every Time
Shawn Ostler
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• Author(s): Shawn Ostler • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsBeing able to deliver exceptional customer service and experiences is a vital skill for every customer service ...
View full detailsBeschwerdemanagement. Zurückgewinnung unzufriedener Kunden
Stefan Schmillen
Paperback
• Author(s): Stefan Schmillen • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Management - GeneralStudienarbeit aus dem Jahr 2018 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 2,7, Fachhochschule Südwestfale...
View full detailsBusiness KAMASUTRA FROM PERSUASION TO PLEASURE: The Art of Data and Business Relations
Dan Kennedy
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• Author(s): Dan Kennedy • Publisher: R. R. Bowker • Publisher Imprint: R. R. Bowker • BISAC: Marketing - General
Commentaries on the Liberty of the Subject and the Laws of England Relating to the Security of the P
Commentaries on the Liberty of the Subject and the Laws of England Relating to the Security of the P
James Paterson
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• Author(s): James Paterson • Publisher: Wentworth Press • Publisher Imprint: Wentworth Press • BISAC: GeneralThis work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. ...
View full detailsKundenzufriedenheit, Kundenbegeisterung Und Kundenpreisverhalten: Empirische Studien Zur Untersuchung Der Wirkungszusammenhänge
Kathrin Bösener
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• Author(s): Kathrin Bösener • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Marketing - GeneralKathrin B�sener untersucht mit Hilfe mehrerer Experimente sowie einer quantitativen Kundenbefragung, wie sich Kundenzufried...
View full detailsThe Art of CRM
Max Fatouretchi
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• Author(s): Max Fatouretchi • Publisher: Packt Publishing • Publisher Imprint: Packt Publishing • BISAC: Business & Productivity Software - Business IntelligenceMax Fatourechi shares his decades of experience building successful CRM systems ...
View full detailsTrusted: The Human Approach to Building Outstanding Client Relationships in a Digitised World
Lyn Bromley
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• Author(s): Lyn Bromley • Publisher: Practical Inspiration Publishing • Publisher Imprint: Practical Inspiration Publishing • BISAC: Customer RelationsIn a world of increasingly digitised interactions we still have a desire to connect on a human...
View full detailsFallstudie zur Kundenbindung am simulierten Beispiel der Buchhandlung "LESEZEIT"
Astrid Matejka-De Jonghe
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• Author(s): Astrid Matejka-De Jonghe • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Communication StudiesStudienarbeit aus dem Jahr 2011 im Fachbereich Medien / Kommunikation - Public Relations, Werbung, Marketing, Social Med...
View full detailsKundeneinbindung Im Innovationsprozess - Konzepte
Meike Knöchel, Klaus North
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• Author(s): Meike Knöchel | Klaus North • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDer erste Band des zweiteiligen essentials stellt die wichtigsten theoretischen Konzepte zur Kundeneinbindung pr...
View full detailsClient Encounters of the Technical Kind: How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field e
Andrew K. Betts
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• Author(s): Andrew K. Betts • Publisher: Iconda Publishing • Publisher Imprint: Iconda Publishing • BISAC: Business Communication - Meetings & PresentationsThere's a lot more to technical work ... ... than technology, as anyone in contact wi...
View full detailsCustomer Experience Management in Der PRAXIS: Grundlagen - Zusammenhänge - Umsetzung
Alexander Tiffert
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• Author(s): Alexander Tiffert • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsAngesichts einer weiter fortschreitenden Homogenisierung von Produkt- und Servicemerkmalen wird es f�r Unternehmen immer w...
View full detailsCustomer Service in the Hospitality Industry
Elizabeth Jimenez
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• Author(s): Elizabeth Jimenez • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsDiscover the art of exceptional customer service in the hospitality industry. This guide explores the impo...
View full detailsA Complaint Is a Gift, 3rd Edition: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty
Janelle Barlow
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• Author(s): Janelle Barlow • Publisher: Berrett-Koehler Publishers • Publisher Imprint: Berrett-Koehler Publishers • BISAC: Customer RelationsThe third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps...
View full detailsGeographical Collections Relating to Scotland Made by Walter Macfarlane; Volume 53
Walter MacFarlane
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• Author(s): Walter MacFarlane • Publisher: Legare Street Press • Publisher Imprint: Legare Street Press • BISAC: Customs & TraditionsThis work has been selected by scholars as being culturally important, and is part of the knowledge base of ...
View full detailsKundenbindung in Vertikalen Kontraktmarketingsystemen: Eine Analyse Anhand Des Marktes Für Ersatzteile Der Automobilwirtschaft
Klaus Bodensteiner, Prof Dr Reinhard Hünerberg
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• Author(s): Klaus Bodensteiner | Prof Dr Reinhard Hünerberg • Publisher: Deutscher Universitatsverlag • Publisher Imprint: Deutscher Universitatsverlag • BISAC: Marketing - GeneralAnhand des Marktes für Ersatzteile in der Automobilwirtschaft zei...
View full detailsMeaningful Measurement of the Customer Experience, 2nd Edition
Greg Melia
Paperback
• Author(s): Greg Melia • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Consumer Behavior - GeneralCustomer experience has become the primary method of competitive differentiation between most brands tod...
View full detailsA few Papers on Foreign Pharmacy and other Subjects
Joseph Ince
Paperback
• Author(s): Joseph Ince • Publisher: Anatiposi Verlag • Publisher Imprint: Anatiposi Verlag • BISAC: LiteraryReprint of the original. The publishing house Anatiposi publishes historical books as reprints. Due to their age, these books may have m...
View full detailsStar CX: How Human Experience Builds Loyalty, Trust and Advocacy
David Chadderton
Paperback
• Author(s): David Chadderton • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer Relations"This isn't just another customer service book - it's a modern guide to building loyalty in a world that's ...
View full detailsFriction/Reward: Be Your Customer¿s First Choice
Richard Hammond
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• Author(s): Richard Hammond • Publisher: FT Press • Publisher Imprint: FT Press • BISAC: Customer RelationsThis business book is great for leaders, middle managers and entrepreneurs interested in the following categories; Small Business Entrepr...
View full detailsStory Selling in the Connected Economy: Build Trust and Retain Customers for Life
Bill Whitley, Patrick Thean
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• Author(s): Bill Whitley | Patrick Thean • Publisher: Authorhouse • Publisher Imprint: Authorhouse • BISAC: Customer RelationsA quiet, but powerful revolution is underway. as the Internet and TV worlds converge; corporations are becoming increas...
View full detailsComplaint Management Excellence: Creating Customer Loyalty Through Service Recovery
Sarah Cook
Paperback
• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsComplaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enh...
View full detailsLinking Consumer Mindset Metrics to Consumer Behavior and Capital Market Valuation
Jan Kirenz
Paperback
• Author(s): Jan Kirenz • Publisher: Josef Eul Verlag Gmbh • Publisher Imprint: Josef Eul Verlag Gmbh • BISAC: Marketing - GeneralWith the growing recognition that customers are market-based assets, research on linking consumer mindset metrics to...
View full detailsHomo Connectus: Einblicke in Die Post-Solo-Ära Des Kunden
Frank Keuper, Marc Schomann, Linda Isabell Sikora
Paperback
• Author(s): Frank Keuper | Marc Schomann | Linda Isabell Sikora • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsZeigt, wie eine ganzheitliche Sichtweise von digitalen Informationen und digitaler Kommu...
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