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Homo Connectus: Einblicke in Die Post-Solo-Ära Des Kunden
Frank Keuper, Marc Schomann, Linda Isabell Sikora
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• Author(s): Frank Keuper | Marc Schomann | Linda Isabell Sikora • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsZeigt, wie eine ganzheitliche Sichtweise von digitalen Informationen und digitaler Kommu...
View full detailsThe Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand
Joan Johnston, Raymond Aaron
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• Author(s): Joan Johnston | Raymond Aaron • Publisher: 10-10-10 Publishing • Publisher Imprint: 10-10-10 Publishing • BISAC: GeneralTitle: The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your WandAuthor: Joan Johnsto...
View full detailsCrack the Customer Mind Code: Seven Pathways from Head to Heart to Yes!
Gary Hennerberg
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• Author(s): Gary Hennerberg • Publisher: Morgan James Publishing • Publisher Imprint: Morgan James Publishing • BISAC: Customer RelationsCrack the Customer Mind Code reveals how to align sales messaging with the natural flow of pathways through ...
View full detailsThe Customer-Base Audit: The First Step on the Journey to Customer Centricity
Peter Fader
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• Author(s): Peter Fader • Publisher: Wharton School Press • Publisher Imprint: Wharton School Press • BISAC: Customer RelationsAs a leader in your organization, you will be very familiar with your organization's key financial statements and mont...
View full detailsMarketing and Customer Loyalty: The Extra Step Approach
Mauro Cavallone
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• Author(s): Mauro Cavallone • Publisher: Springer • Publisher Imprint: Springer • BISAC: Customer RelationsFrom the Back CoverThis book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, b...
View full detailsAnsätze zur Berechnung des Kundenwertes
Rüdiger Schulze
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• Author(s): Rüdiger Schulze • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralStudienarbeit aus dem Jahr 2004 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 1,3, Fachhochschule für Wirtscha...
View full detailsAlém do Lucro: Tocando o Invisível no Relacionamento Empresa-Cliente
Julie Anne Caldas, Leonardo Barci
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• Author(s): Julie Anne Caldas | Leonardo Barci • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer Relations"... 'É impossível ser feliz sozinho', endossaria o poeta. O que nem só poetas diriam é q...
View full details5-Star Customer Service: In Pursuit of Service & Hospitality Excellence
Archibald T. Marwizi
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• Author(s): Archibald T. Marwizi • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsTo provide your customers with 5-Star Customer Service means yo...
View full detailsComplaint Management Excellence: Creating Customer Loyalty Through Service Recovery
Sarah Cook
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• Author(s): Sarah Cook • Publisher: Kogan Page • Publisher Imprint: Kogan Page • BISAC: Customer RelationsComplaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enh...
View full detailsThe Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Mark Colgate
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• Author(s): Mark Colgate • Publisher: Page Two Press • Publisher Imprint: Page Two Press • BISAC: Customer RelationsWhen it comes to customer satisfaction, consistency is king-not the customer.While it's been proven that customer satisfaction ca...
View full detailsDie Kundenzufriedenheit im Textileinzelhandel: Ein betriebstypenspezifischer Vergleich auf Basis einer Conjoint Measurement-Studie
Alexander Haiber
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• Author(s): Alexander Haiber • Publisher: Diplom.de • Publisher Imprint: Diplom.de • BISAC: Marketing - GeneralInhaltsangabe: Einleitung: Die Ermittlung der Zufriedenheitsanforderungen von Kunden im Textileinzelhandel ist mit mehreren Problemen ...
View full detailsNonprofit Customer Service Superstars: Six attitudes that bring out our best
Cary Jon Cavitt
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• Author(s): Cary Jon Cavitt • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsBecoming a customer service superstar takes the right attitude - Six...
View full detailsRepeat Business Inc: The Business of Staying in Business
Paul Rutter
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• Author(s): Paul Rutter • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsRepeat Business and Customer Loyalty are the difference between success ...
View full detailsSubject-Oriented Business Process Management. Process Customer Satisfaction and Process Excellence: 16th International Conference, S-BPM One 2025, Mun
Matthes Elstermann, Matthias Lederer
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• Author(s): Matthes Elstermann | Matthias Lederer • Publisher: Springer • Publisher Imprint: Springer • BISAC: Database Administration & ManagementThis book constitutes the refereed proceedings of the 16th International Conference on Subject...
View full detailsPfadabhängigkeit nationaler Muster von industriellen Beziehungen und Unternehmensstrategien am Beispiel des circulus virtuosus der diversifizierten Qu
Silvana Domke
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• Author(s): Silvana Domke • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Sociology - GeneralStudienarbeit aus dem Jahr 2005 im Fachbereich Soziologie - Arbeit, Ausbildung, Organisation, Note: 1,0, Otto-Friedrich-Universität B...
View full detailsL'Art de Vendre Sans S'épuiser
Fabien Goussu
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• Author(s): Fabien Goussu • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer Relations
Eventmarketing als Instrument zur Kundenbindung
Harald Ebner
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• Author(s): Harald Ebner • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Marketing - GeneralDiplomarbeit aus dem Jahr 2003 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 2,0, Universität Paderborn (Lehrstuh...
View full detailsRusslandknigge: Praxisleitfaden Für Geschäftsbeziehungen
Bianca Janecke
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• Author(s): Bianca Janecke • Publisher: Walter de Gruyter • Publisher Imprint: Walter de Gruyter • BISAC: Sociology - GeneralFrom the Back CoverDie vorliegende Publikation versteht sich als Leitfaden zur praktischen Gestaltung des Geschäfts- und...
View full detailsCustomer Lifetime Value: Reshaping the Way We Manage to Maximize Profits
David Bejou
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• Author(s): David Bejou • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsGet the competitive edge by effectively managing customer lifetime value The customer lifetime value (CLV) concept is extensively...
View full detailsEmotional Power Im Service: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern
Susanne Beckmann, Ralph Lange
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• Author(s): Susanne Beckmann | Ralph Lange • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Customer RelationsDieses Buch verrät, wie Sie Ihre Kunden begeistern und Geschäftskontakte zu unvergesslichen Erlebnissen mache...
View full detailsCompeting
Michael E. Smith
Paperback
• Author(s): Michael E. Smith • Publisher: VDM Verlag Dr. Mueller E.K. • Publisher Imprint: VDM Verlag Dr. Mueller E.K. • BISAC: Customer RelationsLike most businesses today, municipal utilities are confronting transformational change. Once a pro...
View full detailsCrisis Communication: Managing Stakeholder Relationships
Audra Diers-Lawson
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• Author(s): Audra Diers-Lawson • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Customer RelationsCrises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, secur...
View full detailsEmotionale Markenbindung in Sozialen Netzwerken: Zur Wirkung Von Interaktionen Zwischen Kunde Und Marke Auf Facebook
Stephen K. Schuster
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• Author(s): Stephen K. Schuster • Publisher: Springer Gabler • Publisher Imprint: Springer Gabler • BISAC: Management - GeneralStephen K. Schuster beweist, dass sowohl die funktionale als auch die hedonistische Interaktion zwischen Kunde und Mar...
View full detailsChinesisch-japanische Handelsbeziehungen
Susanne Topp
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• Author(s): Susanne Topp • Publisher: Grin Verlag • Publisher Imprint: Grin Verlag • BISAC: Study & TeachingStudienarbeit aus dem Jahr 2005 im Fachbereich Orientalistik / Sinologie - Chinesisch / China, Note: 2,0, Universit�t zu K�ln (Instit...
View full detailsSuper Fans: How To Create Unwavering Customer Loyalty
Raymond Aaron
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• Author(s): Raymond Aaron • Publisher: Createspace Independent Publishing Platform • Publisher Imprint: Createspace Independent Publishing Platform • BISAC: Customer RelationsYou don't have to be an amazing marketing or sales person to grow your...
View full detailsA Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fix the Problem!
Curtis A. Cowan
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• Author(s): Curtis A. Cowan • Publisher: Cowan C. Kean Group • Publisher Imprint: Cowan C. Kean Group • BISAC: Customer RelationsA fresh approach to providing extraordinary customer service! Something that will set you apart from your competitor...
View full detailsThe Binman's Guide to Amazing Customer Service: Top customer words, service concepts & interviews to help create a sales focused customer-centric envi
Oisin Browne
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• Author(s): Oisin Browne • Publisher: Bookhub Publishing • Publisher Imprint: Bookhub Publishing • BISAC: Customer RelationsCreate a high-level customer focused environment that provides amazing customer service by nurturing the culture that gro...
View full detailsThe Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in your Business
Jeri Quinn
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• Author(s): Jeri Quinn • Publisher: Drivingimproved Results • Publisher Imprint: Drivingimproved Results • BISAC: Customer RelationsDid you know that a 5% increase in customer loyalty could add an extra 25-100% of profit to your bottom line? Did...
View full detailsDie Konstitution Von Subjektivität ALS Geschichtlichkeit: Im Anschluss an F. Schellings »System Des Transzendentalen Idealismus« Und M. Heideggers »Se
Giacomo Croci
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• Author(s): Giacomo Croci • Publisher: de Gruyter • Publisher Imprint: de Gruyter • BISAC: History & Surveys - ModernDie Arbeit besch�ftigt sich mit der Frage, wie Subjektivit�t als wesentlich geschichtlich gefasst werden kann. Ein aktuelles...
View full detailsThe Heart of Service: A Blueprint for Human-Centric AI in Customer Service
Nick Glimsdahl
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• Author(s): Nick Glimsdahl • Publisher: Independently Published • Publisher Imprint: Independently Published • BISAC: Customer RelationsThe Heart of Service: A Blueprint for Human-Centric AI in Customer Service is a business parable and practica...
View full detailsInstant Referrals
Bradley J. Sugars
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• Author(s): Bradley J. Sugars • Publisher: McGraw-Hill Companies • Publisher Imprint: McGraw-Hill Companies • BISAC: Customer RelationsFrom the Back CoverTurn your best customers into your most passionate promoters. If you're the kind of busines...
View full detailsFigures of Space: Subject, Body, Place
Paola Mieli
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• Author(s): Paola Mieli • Publisher: Sea Horse • Publisher Imprint: Sea Horse • BISAC: General"In this magisterial work-impressive for both its scholarship and its theoretical sophistication-Paola Mieli studies the human subject's relation to sp...
View full detailsPsychodynamic Supervision Theory and Practices: In a New Key
Roy E. Barsness
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• Author(s): Roy E. Barsness • Publisher: Taylor & Francis • Publisher Imprint: Routledge • BISAC: Psychotherapy - PsychoanalysisThis book sets out a new model for psychodynamic supervision, designed around relational psychoanalytic theory an...
View full detailsThe Journey to Wow: The Path to Outstanding Customer Experience and Loyalty
Shaun Belding
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• Author(s): Shaun Belding • Publisher: Koehler Books • Publisher Imprint: Koehler Books • BISAC: Customer RelationsThe Journey to WOW delivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's cul...
View full detailsServizi Aziendali pre e post Vendita: Come Erogare Assistenza al Cliente e Gestire i Costi in Modo Efficace nell'Assistenza Tecnica
Bernardo Nicoletti
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• Author(s): Bernardo Nicoletti • Publisher: Bruno Editore • Publisher Imprint: Bruno Editore • BISAC: Customer RelationsAll'interno di questo libro scoprirai: COME MIGLIORARE L'ASSISTENZA TECNICAL'importanza del soddisfacimento del bisogno di u...
View full detailsValuing Customer Engagement: Strategies to Measure and Maximize Profitability
V. Kumar
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• Author(s): V. Kumar • Publisher: Springer • Publisher Imprint: Palgrave MacMillan • BISAC: Customer RelationsFrom the Back Cover"Companies that want to be winners have to go beyond just making and selling more products. They need to deepen thei...
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